Following are the essential requirement of a Token Management System:

• Allow the service seekers themselves to generate next token in the queue along with date & time stamped.
• Allow for several token dispenser units to avoid cluttering of people at one place.
• Allow the service providers to view all the token issued for him at his table only.
• Allow the service provider to call token beholder either from waitlisted queue or from the list of persons called again.
• Communicate to the waiting people, the token no. being called both visually and aurally in vernacular language.
• Allow the service provider either to close the call or retain the call so that a person can be called again which will be very helpful for consultants like eye specialists.
• Have a provision to deploy more service providers with a common queue so that any service provider can call a token from the front end of this common queue.
• Have provision for various Queue Concepts.